@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/step/complaint-handling/decide-policy> a gyomu:Step;
    dcterms:description "事実の確認の結果と関係部署の回答をもとに、苦情にどう答え、何を行うかを決める。契約の勧誘のときの説明や解約の条件が問題のときは、消費者契約法にも照らす。"@ja;
    rdfs:label "対応の方針を決める"@ja, "Decide the response policy"@en;
    gyomu:order 1;
    gyomu:relatedRegulation <https://w3id.org/gyomu/id/regulation/consumer-contract-act>;
    p-plan:isStepOfPlan <https://w3id.org/gyomu/id/workflow/complaint-handling>;
    gyomu:performedBy <https://w3id.org/gyomu/id/role/cs-manager>;
    gyomu:receives <https://w3id.org/gyomu/id/artifact/fact-findings>, <https://w3id.org/gyomu/id/artifact/department-findings>;
    gyomu:produces <https://w3id.org/gyomu/id/artifact/response-policy>;
    gyomu:requiresJudgment true;
    gyomu:irreversible false;
    gyomu:humanRequired false;
    gyomu:aiAllocation gyomu:AiDraftsHumanConfirms;
    gyomu:usesToolKind <https://w3id.org/gyomu/id/tool-kind/workflow-system>;
    gyomu:judgment "会社に非があるか。謝罪、返金、代替、改善の約束のうち何を行うか。"@ja;
    gyomu:next <https://w3id.org/gyomu/id/step/complaint-handling/respond-complaint>;
    p-plan:isPrecededBy <https://w3id.org/gyomu/id/step/complaint-handling/check-department>;
    gyomu:confirmedBy <https://w3id.org/gyomu/id/role/executive>.