@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/step/complaint-handling/record-prevention> a gyomu:Step;
    dcterms:description "苦情の原因と、同じ苦情を繰り返さないために決めた対策を、関係部署の確認とあわせて記録する。"@ja;
    rdfs:label "再発の防止の対策を記録する"@ja, "Record recurrence prevention measures"@en;
    gyomu:order 1;
    p-plan:isStepOfPlan <https://w3id.org/gyomu/id/workflow/complaint-handling>;
    gyomu:performedBy <https://w3id.org/gyomu/id/role/cs-staff>;
    gyomu:receives <https://w3id.org/gyomu/id/artifact/complaint-case>, <https://w3id.org/gyomu/id/artifact/department-findings>, <https://w3id.org/gyomu/id/artifact/complaint-response>;
    gyomu:produces <https://w3id.org/gyomu/id/artifact/complaint-prevention-record>;
    gyomu:requiresJudgment true;
    gyomu:irreversible false;
    gyomu:humanRequired false;
    gyomu:aiAllocation gyomu:AiDraftsHumanConfirms;
    gyomu:usesToolKind <https://w3id.org/gyomu/id/tool-kind/document-storage>, <https://w3id.org/gyomu/id/tool-kind/support-desk>;
    gyomu:judgment "原因が個別の対応の誤りか、仕組みの問題か。"@ja;
    p-plan:isPrecededBy <https://w3id.org/gyomu/id/step/complaint-handling/respond-complaint>;
    gyomu:confirmedBy <https://w3id.org/gyomu/id/role/cs-manager>.