@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/step/complaint-handling/respond-complaint> a gyomu:Step;
    dcterms:description "決めた方針を、顧客に説明して受け止めてもらう。顧客の反応を聞いて、理解を得られるまで話す。"@ja;
    rdfs:label "顧客に回答する"@ja, "Respond to the customer"@en;
    gyomu:order 1;
    p-plan:isStepOfPlan <https://w3id.org/gyomu/id/workflow/complaint-handling>;
    gyomu:performedBy <https://w3id.org/gyomu/id/role/cs-staff>;
    gyomu:receives <https://w3id.org/gyomu/id/artifact/response-policy>;
    gyomu:produces <https://w3id.org/gyomu/id/artifact/complaint-response>;
    gyomu:requiresJudgment true;
    gyomu:irreversible true;
    gyomu:humanRequired true;
    gyomu:aiAllocation gyomu:HumanOnly;
    gyomu:usesToolKind <https://w3id.org/gyomu/id/tool-kind/email>, <https://w3id.org/gyomu/id/tool-kind/support-desk>;
    gyomu:judgment "顧客の反応を見て、どこまで説明を足し、どこで打ち切るか。"@ja;
    gyomu:next <https://w3id.org/gyomu/id/step/complaint-handling/record-prevention>;
    p-plan:isPrecededBy <https://w3id.org/gyomu/id/step/complaint-handling/decide-policy>;
    gyomu:humanRequiredReason "顧客の気持ちを受け止めながら、対話で理解を得る必要があるため。"@ja.