@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/step/contract-and-account-changes/explain-cancellation> a gyomu:Step;
    dcterms:description "契約の内容を見て、解約できる時期、手続き、違約金や返金の有無を顧客に案内する。個人の消費者との契約では、違約金の額や、通信販売の返品の扱いに気を付ける。"@ja;
    rdfs:label "解約の条件を案内する"@ja, "Explain the cancellation terms"@en;
    gyomu:order 1;
    gyomu:relatedRegulation <https://w3id.org/gyomu/id/regulation/distance-selling>, <https://w3id.org/gyomu/id/regulation/consumer-contract-act>;
    p-plan:isStepOfPlan <https://w3id.org/gyomu/id/workflow/contract-and-account-changes>;
    gyomu:performedBy <https://w3id.org/gyomu/id/role/cs-staff>;
    gyomu:receives <https://w3id.org/gyomu/id/artifact/change-case-record>, <https://w3id.org/gyomu/id/artifact/requester-check-result>;
    gyomu:produces <https://w3id.org/gyomu/id/artifact/cancellation-terms-notice>;
    gyomu:requiresJudgment true;
    gyomu:irreversible true;
    gyomu:humanRequired false;
    gyomu:aiAllocation gyomu:AiDraftsHumanConfirms;
    gyomu:usesToolKind <https://w3id.org/gyomu/id/tool-kind/email>, <https://w3id.org/gyomu/id/tool-kind/crm>;
    gyomu:judgment "この契約の解約の条件は何か。違約金は契約の内容に沿った額か。通信販売の申込みの撤回等にあたるか。"@ja;
    gyomu:next <https://w3id.org/gyomu/id/step/contract-and-account-changes/accept-cancellation>;
    p-plan:isPrecededBy <https://w3id.org/gyomu/id/step/contract-and-account-changes/change-plan>.