@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/step/inquiry-handling/answer-escalation> a gyomu:Step;
    dcterms:description "引き継がれた問い合わせについて、専門の立場で調べ、顧客に伝えてよい回答の中身をカスタマーサポートに返す。"@ja;
    rdfs:label "引き継がれた問い合わせに答える"@ja, "Answer the escalated inquiry"@en;
    gyomu:order 2;
    p-plan:isStepOfPlan <https://w3id.org/gyomu/id/workflow/inquiry-handling>;
    gyomu:performedBy <https://w3id.org/gyomu/id/role/related-staff>;
    gyomu:receives <https://w3id.org/gyomu/id/artifact/escalation-request>;
    gyomu:produces <https://w3id.org/gyomu/id/artifact/specialist-answer>;
    gyomu:requiresJudgment true;
    gyomu:irreversible false;
    gyomu:humanRequired false;
    gyomu:aiAllocation gyomu:AiDraftsHumanConfirms;
    gyomu:usesToolKind <https://w3id.org/gyomu/id/tool-kind/email>, <https://w3id.org/gyomu/id/tool-kind/support-desk>;
    gyomu:judgment "顧客に伝えてよい範囲と、正確な回答の中身。"@ja;
    gyomu:next <https://w3id.org/gyomu/id/step/inquiry-handling/answer-inquiry>;
    p-plan:isPrecededBy <https://w3id.org/gyomu/id/step/inquiry-handling/escalate-inquiry>.