@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/workflow/complaint-handling> a gyomu:Workflow;
    dcterms:description "顧客の苦情を受け付けて記録し、事実を確かめ、関係部署と調整して対応の方針を決め、顧客に回答し、再発を防ぐ対策を記録するまでの流れ。"@ja, "From receiving and recording a customer complaint and establishing the facts, to coordinating with related departments, deciding the response policy, responding to the customer and recording recurrence prevention."@en;
    rdfs:label "苦情・クレームの対応"@ja, "Complaint handling"@en;
    gyomu:order 2;
    gyomu:pcfElement <https://w3id.org/gyomu/id/apqc-pcf/10389>;
    gyomu:timing "苦情が届くたびに。"@ja;
    gyomu:frequency gyomu:OnDemand;
    gyomu:relatedRegulation <https://w3id.org/gyomu/id/regulation/consumer-contract-act>, <https://w3id.org/gyomu/id/regulation/personal-information-protection>;
    gyomu:hasStage <https://w3id.org/gyomu/id/stage/complaint-handling/receive>, <https://w3id.org/gyomu/id/stage/complaint-handling/fact-check>, <https://w3id.org/gyomu/id/stage/complaint-handling/policy>, <https://w3id.org/gyomu/id/stage/complaint-handling/respond>, <https://w3id.org/gyomu/id/stage/complaint-handling/prevention>.