@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/workflow/contract-and-account-changes> a gyomu:Workflow;
    dcterms:description "顧客からの名義や連絡先、プランの変更、解約の申し出を受け付け、本人を確かめ、変更を行い、解約の条件を案内して受け付け、請求などを担当する部署に引き継いで、顧客に完了を伝えるまでの流れ。"@ja, "From receiving a customer request to change the account holder, contact details or plan, or to cancel, to verifying the requester, applying changes, explaining and accepting cancellation, handing over to billing and notifying the customer."@en;
    rdfs:label "契約とアカウントの変更の受け付け"@ja, "Contract and account changes"@en;
    gyomu:order 5;
    gyomu:pcfElement <https://w3id.org/gyomu/id/apqc-pcf/10183>;
    gyomu:timing "顧客から変更や解約の申し出があるたびに。"@ja;
    gyomu:frequency gyomu:OnDemand;
    gyomu:relatedRegulation <https://w3id.org/gyomu/id/regulation/personal-data-requests>, <https://w3id.org/gyomu/id/regulation/distance-selling>, <https://w3id.org/gyomu/id/regulation/consumer-contract-act>;
    gyomu:hasStage <https://w3id.org/gyomu/id/stage/contract-and-account-changes/receive-and-verify>, <https://w3id.org/gyomu/id/stage/contract-and-account-changes/account>, <https://w3id.org/gyomu/id/stage/contract-and-account-changes/cancellation>, <https://w3id.org/gyomu/id/stage/contract-and-account-changes/handover>.