@prefix gyomu: <https://w3id.org/gyomu/ns#>.
@prefix rdf: <http://www.w3.org/1999/02/22-rdf-syntax-ns#>.
@prefix rdfs: <http://www.w3.org/2000/01/rdf-schema#>.
@prefix xsd: <http://www.w3.org/2001/XMLSchema#>.
@prefix skos: <http://www.w3.org/2004/02/skos/core#>.
@prefix dcterms: <http://purl.org/dc/terms/>.
@prefix dcat: <http://www.w3.org/ns/dcat#>.
@prefix void: <http://rdfs.org/ns/void#>.
@prefix p-plan: <http://purl.org/net/p-plan#>.

<https://w3id.org/gyomu/id/workflow/inquiry-handling> a gyomu:Workflow;
    dcterms:description "顧客からの問い合わせを受け付けて記録し、本人と契約を確かめ、自分で答えるか関係部署へ引き継ぐかを決めて回答し、解決を記録して終了するまでの流れ。"@ja, "From receiving and recording a customer inquiry and checking the customer and contract, to answering it or escalating it to a related department, recording the resolution and closing the case."@en;
    rdfs:label "問い合わせの対応"@ja, "Inquiry handling"@en;
    gyomu:order 1;
    gyomu:pcfElement <https://w3id.org/gyomu/id/apqc-pcf/10388>;
    gyomu:timing "問い合わせが届くたびに。"@ja;
    gyomu:frequency gyomu:OnDemand;
    gyomu:relatedRegulation <https://w3id.org/gyomu/id/regulation/personal-data-requests>, <https://w3id.org/gyomu/id/regulation/personal-information-protection>;
    gyomu:hasStage <https://w3id.org/gyomu/id/stage/inquiry-handling/receive-and-record>, <https://w3id.org/gyomu/id/stage/inquiry-handling/verify-and-route>, <https://w3id.org/gyomu/id/stage/inquiry-handling/answer>, <https://w3id.org/gyomu/id/stage/inquiry-handling/closing>.